I.
Seller's Identification:
BANDI Cosmetics Sp. z o.o.
ul. Warszawska 7
05-152 Czosnów
Phone: (+48 22) 112 50 40
Fax: (+48 22) 112 50 41
E-mail: [email protected], [email protected]
II.
Definitions
The terms used in this Regulation shall mean:
a.
Customer Service Office (BOK) – this shall mean the service launched by
BANDI Cosmetics Sp. z o.o. enabling Customers to contact via:
·
phone: (+48)
22 112 50 40,
·
e-mail : [email protected],
·
address: ul.
Warszawska 7, 05-152 Czosnów,
·
fax: (+48)
22 112 50 41,
·
and in person between 8:00-16:00, Monday to Friday at the registered
office of BANDI Cosmetics Sp. z o.o.
b.
Account blocking – means the action of preventing access to the Account
in case of violation of this Regulation by the User.
c.
Personal Data – means personal data as defined in Article 4 of
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
April 2016 (GDPR).
d.
Working Days – days from Monday to Friday excluding public holidays.
e.
Client – a natural person with full legal capacity, or in cases provided
for by generally applicable laws, also a natural person with limited legal
capacity; a legal person or an organizational unit without legal personality,
which the law grants legal capacity, placing an order under the terms of this
Regulation.
f.
Civil Code – Act of 23 April 1964.
g.
Consumer – an adult natural person with full legal capacity making a
purchase from the Seller not directly related to their business or professional
activity.
h.
Account – a space assigned to a given User within the Online Store,
allowing them to perform certain actions within the Store.
i.
Newsletter – a service involving the delivery of commercial information
to the User's e-mail address. To use it, the User must provide a valid e-mail
address or activate the appropriate field in the registration or Order form.
j.
Regulation – this document.
k.
Seller and Service Provider – BANDI Cosmetics Sp. z o.o., ul. Warszawska
7, 05-152 Czosnów, registered in the National Court Register kept by the
District Court for the Capital City of Warsaw, 14th Commercial Division, KRS
No. 0000259978, REGON: 140606263, NIP: 534-233-18-20, share capital: 400,000
PLN.
l.
Product – an item presented in the Online Store, with a description
available for each product.
m.
Sales Agreement – a sales agreement for Products, as defined by the
Civil Code, concluded between the Seller and the Client.
n.
Services – services provided electronically by the Service Provider
under the Act of 18 July 2002 on the provision of electronic services.
o.
User – a person using or intending to use the Electronic Service, as
defined in the Regulation.
p.
Consumer Rights Act – Act of 30 May 2014 on consumer rights.
q.
Order – a declaration of will by the Client, aimed directly at
concluding a Sales Agreement, specifying in particular the type and quantity of
the Product.
III.
General
Provisions
1.
This Regulation defines the general conditions and manner of providing
services electronically and sales conducted via the Online Store https://www.bandi.pl/.
2.
The Regulation is continuously available on the website https://www.bandi.pl/ in a
manner enabling its retrieval, playback, and recording via printing or saving
on a storage medium at any time.
3.
The use of the Store requires prior reading and full acceptance of this
Regulation. Acceptance of the Regulation is equivalent to providing the
Consumer with information required under Article 12 of the Consumer Rights Act.
4.
Using the Online Store is possible provided the Client/User’s IT system
meets the following minimum technical requirements: a computer or mobile device
with Internet access, access to e-mail, and a web browser (Firefox, Internet
Explorer, Chrome, Opera, Safari) with Cookies and JavaScript enabled.
5.
The Client/User agrees to:
a.
provide only true, up-to-date, and necessary data during registration
and when placing an order, and to promptly update them if needed.
b.
use the services provided by the Service Provider in a manner that does
not disrupt the operation of the Service Provider/Seller, the Online Store, and
other Clients/Users;
c.
use the services in accordance with the law and the provisions of the
Regulation.
6.
From January 1, 2021, the provisions concerning consumers in this
Regulation and in the Consumer Rights Act (e.g. right of withdrawal, warranty
liability, abusive clauses) also apply to natural persons entering into an
agreement directly related to their business activity, if it is clear from the
agreement that it is not of a professional nature for them. This is determined
based on the entrepreneur’s entry in the Central Registration and Information
on Business (CEIDG).
IV.
Electronic
Services
1.
Services are provided by the Service Provider free of charge, 24 hours a
day, 7 days a week.
2.
The following Electronic Services are available via the Online Store:
a.
User Account;
b.
Newsletter;
c.
Order placement and conclusion of Sales Agreements, in accordance with
this Regulation.
3.
Use of the User Account is possible after completing the following
steps:
· filling
out the registration form and accepting the Regulation and Privacy Policy,
· clicking
the "Register"/continue button,
· confirming
the account via e-mail.
4.
Once the Account is registered, the User can log in using their e-mail
address and password provided during registration.
5.
The contract for maintaining a User Account is concluded for an
indefinite period and may be terminated upon the User’s request or by using the
“Delete Account” button.
6.
The User acknowledges that:
a.
login is required to use the Store’s functionalities;
b. the password can be changed at any time;
c. they must take care to protect their Account from third-party access;
d. providing incorrect data may prevent use of services;
e. they are responsible for any consequences resulting from breaches of the
law, good practices, or this Regulation when using the Online Store.
7.
BANDI Cosmetics Sp. z o.o. reserves the right to:
a.
block a user’s Account, especially in the cases mentioned in item 6;
b.
temporarily suspend Account access if there is justified suspicion of
violation of the Regulation, until the issue is clarified;
c.
take steps to recover damages caused by such violations.
8.
The Account functionality allows the Client to rate purchased products.
Before submitting a review, the Client will be asked to confirm the purchase or
use of the product. Reviews must comply with applicable laws, good practices,
and this Regulation. BANDI Cosmetics Sp. z o.o. reserves the right to moderate
reviews that violate these rules or during Store maintenance and changes.
9.
The Newsletter service contract is concluded for an indefinite period
and may be terminated by the User’s request to unsubscribe via e-mail or by
clicking the unsubscribe link in a Newsletter message. The Service Provider may
also terminate the Newsletter service after prior notice. A separate Newsletter Service Regulation may
apply.
10.
The contract for the Electronic Service enabling Order placement is
concluded for a definite period and terminates upon order completion or
discontinuation.
11.
The Service Provider may terminate the Service Contract with 14 days'
notice for valid reasons, such as changes in the law or scope of services.
12.
In the case of breach of the Regulation, the Service Provider may
terminate the contract after ineffective notice to stop the violation, allowing
a reasonable deadline.
13.
Termination of the Account service by either Party does not affect
rights acquired before the termination.
V.
Order Placement and Fulfilment
1.
The Seller conducts sales via the bandi.pl online store through the
Internet. Orders from Customers are accepted via the website www.bandi.pl. Orders may be
placed 24 hours a day, 7 days a week, all year round. The bandi.pl store does
not serve customers from the UK. A separate store is available for these
customers at www.bandi-cosmetics.co.uk,
operated by BANDI LABORATORIES LTD, Craven House, 40-44 Uxbridge Road, W5 2BS
London, United Kingdom, email: [email protected].
2.
The Customer is required to complete the order form fully and
truthfully.
3.
To place an order, the Customer selects a product of interest using the
"ADD TO CART" option, and then in the Cart selects the delivery
method and the payment method. In the order, the Customer:
a.
selects the products to be ordered
b.
selects the delivery method
c.
provides the delivery address and the invoice address (these may be
different)
d.
selects the payment method
e.
may enter a discount code received from the bandi.pl store
4.
Immediately after placing the order, the Customer receives an email
(sent to the email address used to place the order) confirming that the order
has been received by the bandi.pl store.
5.
A limited number of products are available for promotional or clearance
sales, and such orders are fulfilled on a first-come, first-served basis until
the stock allocated for this type of sale is exhausted.
6.
A VAT invoice is issued for each order. The bandi.pl store issues and
sends invoices in electronic form (.pdf format) to the email address provided
by the Customer when placing the order or assigned to their Account. The
Customer has the right to notify the bandi.pl store of a different email
address for invoice delivery. The Customer may opt out of receiving electronic
invoices by notifying the bandi.pl store by email at [email protected] or by
selecting the appropriate option in their Account. If the Customer opts out of
electronic invoices, a paper invoice will be issued and sent to the address
provided with the order or associated with the Account (the Customer may also
provide an alternative invoice delivery address).
7.
If, after the Customer places an order, the bandi.pl store is unable to
fulfill it (e.g., the product is unavailable), the store is obliged to inform
the Customer and refund the amount paid within fourteen days (unless the store
offers a substitute product and the Customer accepts the replacement).
8.
The Customer may modify or cancel the order by contacting Customer
Service via email at [email protected] or by phone at (+48 22) 112 50 40.
VI.
Product Prices and Payments
1.
The bandi.pl store provides information about its offer on the website www.bandi.pl and sells products
via the Internet.
2.
Prices of the products offered by the bandi.pl store are quoted in
Polish zloty (PLN) and include VAT. The listed prices do not include shipping
costs.
3.
Information about the total order value is presented in the Cart after
the Customer selects the delivery method and payment method.
4.
The Customer may use a discount code received from the bandi.pl store.
Discount codes have a validity period during which the Customer may redeem the
offered discount. A discount code cannot be combined with any other discount
code or promotion unless otherwise specified in the rules of the given
promotion.
5.
The bandi.pl store reserves the right to withdraw specific products from
its offer. BANDI Cosmetics Sp. z o.o. is obliged to deliver products ordered
before their withdrawal or act in accordance with Section V, Clause 7 above.
6.
Promotions in the bandi.pl store cannot be combined, unless the rules of
a given promotion state otherwise.
7.
The Customer may choose the following payment methods for orders with
delivery within Poland:
a.
bank transfer to the Seller's bank account (in this case, the order will
be processed after the Seller sends an order confirmation to the Customer, and
the shipment will be made immediately after the funds are received in the
Seller’s bank account and the order is prepared);
b.
cash on delivery, payment to the courier upon delivery (in this case,
the order will be processed and shipped after the Seller sends an order
confirmation to the Customer and the order is prepared);
c.
bank transfer or payment card (via the PayPal or Przelewy24 payment
systems). In these cases, the order will be processed after BANDI Cosmetics Sp.
z o.o. receives confirmation of successful payment from the payment operator.
8.
Products shipped outside the territory of Poland may only be paid for by
bank transfer or payment card (via the PayPal or Przelewy24 payment systems).
The order will be processed after BANDI Cosmetics Sp. z o.o. receives
confirmation of successful payment from the payment operator.
9.
The online payment operator in the store is Przelewy24 (PayPro SA – a
service provider for users, based in Poznań, at ul. Kanclerska 15, 60-327,
entered into the Register of Entrepreneurs of the National Court Register
maintained by the District Court of Poznań Nowe Miasto i Wilda, 8th Commercial
Division of the National Court Register under KRS number 0000347935, NIP
7792369887, with fully paid-up share capital of PLN 4,500,000.00, and
registered as a national payment institution by the Polish Financial
Supervision Authority under number UKNF IP24/2014).
10. Another
online payment operator used by the store is PayPal (PayPal (Europe) S.à r.l.
& Cie, S.C.A., 5th Floor, 22-24 Boulevard Royal, 2449 Luxembourg).
11. Advance
payments by bank transfer should be made to the following account of BANDI
Cosmetics Sp. Z o.o.:
BANDI
Cosmetics Sp. Z o.o.
ul. Warszawska 7
05-152 Czosnów
Credit Agricole Bank Polska S.A.: PL 71 1940 1210 0103 7941 0010 0000
12. If the
Customer chooses to pay by bank transfer or payment card, they are required to
pay the price of the ordered product to the bank account specified by BANDI
Cosmetics Sp. z o.o. within 21 days from the date the order receipt is
confirmed by BANDI Cosmetics Sp. z o.o. If the Customer fails to make the
payment within this timeframe, BANDI Cosmetics Sp. z o.o. has the right to
withdraw from the contract and cancel the order, of which the Customer will be
informed.
13. BANDI
Cosmetics Sp. z o.o. reserves the right to individually adjust the price of
certain products during a given Customer session, based on automated
decision-making using cart value and preferences resulting from past purchases.
These adjusted prices will be lower than the standard product prices. The
Customer will be informed about the individually adjusted price at the stage of
cart review.
VII.
Order Fulfillment and Delivery Times, Shipping Costs
1.
To process the Order, the Customer is required to provide all necessary
data to enable fulfillment, i.e. full name, address (street, building number,
city with postal code, country), phone number, and email address. If the
delivery method chosen is InPost, the Customer must indicate the selected
parcel locker.
2.
The estimated order processing time is 1–2 business days.
3.
Orders are delivered via Poczta Polska, a courier company, or InPost.
4.
Delivery methods and estimated delivery times within Poland (as declared
by the carrier):
·
Courier ser
